Privacy Policy
Melon Advertising Agency - WhatsApp Communications
Effective Date: February 8, 2026
Melon Advertising Agency ("Melon", "we", "us"), based in Al-Obour, Cairo, Egypt, respects your privacy. This policy explains how we handle personal data received via our WhatsApp Business Platform number for customer service, marketing consultations, and project inquiries.
1. Information We Collect
When you message us on WhatsApp, we receive: your phone number, name (if provided), message content (text, images, documents), timestamps, and metadata. We do not request or store sensitive data like payment details, IDs, or financial information.
2. How We Use Your Data
- Respond to inquiries about packaging, graphic design, and advertising services
- Provide quotes, share portfolios, and coordinate projects
- Send service updates or promotional offers (with opt-in consent only)
- Improve service quality via analytics (aggregated and anonymized)
Data stays within our secure CRM for business purposes only.
3. Data Sharing & Storage
We do not sell, rent, or share your data with third parties except:
- Legal requirements mandated by Egyptian law
- Service providers (e.g., Meta/WhatsApp for message delivery)
Conversations are retained for 2 years from last contact, then securely deleted. All data is stored on secure Egyptian/EU servers with encryption.
4. Your Rights
- Opt-out anytime by replying "STOP" to our WhatsApp messages
- Access, correct, or delete your data via WhatsApp or email
- Full compliance with Egypt Data Protection Law & GDPR principles
5. Security
- End-to-end encryption via WhatsApp
- Access limited to authorized team members only
- Regular backups maintained for 90 days
6. Contact Information
7. Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our services after changes constitutes acceptance of the updated policy.
Last updated: February 8, 2026